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We are “Hand Made Amber”, a Swiss webshop that sells real, unique and exclusive hand made amber artpieces. Our products are all unique, natural and made by hand. We personally control the whole process – from finding amber until the final product. In us, you can trust.

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Our Address

HandMadeAmber.ch
Roesslimattweg 183
CH-5033 Buchs AG
Europe / Switzerland

Phone: +41 (0)76 336 70 79
Email: (Please use the contact form to write us)

Opening Hours

Our webshop is open for you during 7 days a week and 24 hours a day.

Terms of Service

Terms of Service

(Terms of Service, [AGB in English])

1. Scope of application

The following terms and conditions apply to all orders via our online shop.

2. Contracting party, conclusion of contract

The purchase contract is concluded with HandMadeAmber.ch/.com/.at/.de (Marco Vögeli, Rösslimattweg 183, CH-5033 Buchs AG, Switzerland).

By placing the products in the online shop, we submit a binding offer to conclude the contract. You can initially place our products without obligation into the shopping basket and correct your entries at any time before submitting your binding order by using the corrective aids provided for this purpose in the order process. The contract is concluded by clicking on the order button to accept the offer via the goods contained in the shopping basket. Immediately after the order has been sent, you will receive a confirmation by e-mail.

3. Contract language, contract renewal
The languages ​​available for the contract are German and English.

We store the contract text and send you the order data and our GTC by e-mail. You can also view and download the terms and conditions on this page at any time. You can view your past orders in our customer login.

4. Terms of delivery

In addition to the indicated product prices are still shipping costs added. You can find out more about the amount of shipping costs in the offers. Meaning in the shopping basket, when delivery address has been entered.

We deliver only by mail. Unfortunately, a self collection of the product is not possible.

5. Payment

The following payment methods are available in our shop:

Credit card/Stripe.com
By submitting your order, you also submit your credit card details.
After your legitimation as a legal cardholder, we request your credit card company to initiate the payment transaction immediately after ordering. The payment transaction is automatically carried out by the credit card company and your card is debited.

PayPal, PayPal Express
In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register, authenticate with your access data and confirm payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction is automatically carried out by PayPal immediately afterwards. You’ll get more information during the ordering process.

Amazon Pay
In the ordering process, you will be forwarded to the website of the online provider Amazon before the completion of the order process in our online shop. In order to process the order process via Amazon and pay the invoice amount, you must be registered there or register and authenticate with your access data. There you can choose the shipping address and method of payment stored at Amazon, confirm the use of your data by Amazon and the payment instructions to us. Afterwards, you will be returned to our online shop, where you can complete the order process.
Immediately after the order we ask Amazon to initiate the payment transaction. The payment transaction is performed automatically by Amazon. You’ll get more information during the ordering process.

6. Proprietary reservation

The goods remain our property until full payment.

7. Transportation damage

If goods are delivered with obvious transport damage, please report such faults immediately to the delivery company as soon as possible and contact us immediately. The non-compliance of a complaint or contact has consequences for your statutory claims and their enforcement, in particular your warranty rights. Your information helps us to assert our own claims against the freight carrier or the transport insurance.

8. Warranty and Guarantees

Unless otherwise expressly agreed in the following, the statutory right of non-liability shall apply.
The limitation period for claims for defects in the case of used goods is one year from delivery of the goods.
The above limitations and deadline reductions do not apply to claims due to damages caused by us, our legal representatives or vicarious agents (under normal and foreseen product uses by fully responsive and adult people)

In case of injury to life, body or health,
In case of intentional or grossly negligent breach of duty as well as fraudulent intent,
In the case of violation of material contractual obligations, the fulfillment of which allows the proper execution of the contract at first and on whose compliance the contractual partner may regularly rely (cardinal obligations)
In the context of a guarantee promise, if agreed or
As long as the scope of the Product Liability Act is in force.

Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the onlineshop.

9. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents (under normal and foreseen product uses by fully responsive and adult people)

In case of injury to life, body or health,
In case of intentional or grossly negligent breach of duty,
In case of warranty, as agreed, or
As long as the scope of the Product Liability Act is in force.

In the event of a breach of essential contractual obligations, which can only be carried out on the basis of the proper execution of the contract, and which the contractual partner may regularly rely on (the liability of the contractual partner) by slight negligence of us, our legal representatives or vicarious agents, the liability shall depend on the foreseeable liability Damage that is typically expected to occur. Furthermore, claims for damages are excluded.

10. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which can be found here http://ec.europa.eu/consumers/odr/.
We are not obligated or unwilling to participate in a dispute settlement procedure before a consumer-enforcement agency.

11. Return/Refund Policy / Right of recession

Returns/refunds are handled and granted as explained in our separate “Return Refund Policy” (https://www.handmadeamber.ch/en/refund-return-policy/) which is part of our terms of service.

Returns: As Swiss online merchant law does not require the right for the customer to return online purchased products, we will handle goods returns on a case to case basis by our own opinion. We adhere to Swiss Law.

GTC is created with the Trusted Shops Rechtstexter in cooperation with Wildebeuger Solmecke Rechtsanwälte and has been adapted to Swiss and EU laws.

WE OPERATE UNDER SWISS LAWS